FAQ's

How long does delivery take?

Delivery is free. Orders arrive within 2 working days in the UAE and 3–4 days in Bahrain, Kuwait, Oman, Qatar and Saudi Arabia. Orders delivered outside the UAE may be subject to customs or import fees set by the destination country (for example, Saudi Arabia); these fees are not covered by Feranchesco.

Which payment methods can I use?

Card payment is available in all countries we deliver to. Tabby is available in the UAE, Saudi Arabia and Kuwait. Tamara is available in the UAE, Saudi Arabia, Kuwait and Bahrain. Cash on delivery is available in the UAE and Saudi Arabia.

Can I return or exchange a product?

Yes. You can return unused products in their original packaging within 7 days of receipt. If a product arrives damaged or defective, we replace it at no extra cost within 7 days. See our Return and Exchange Policy for full details.

How do I know my product is authentic?

Every Feranchesco product carries an authenticity confirmation sticker. Please keep it on the product, as returns and exchanges can't be accepted without it.

How can I contact you?

Email info@feranchesco.com or call +971 4 271 5105.