FAQ's

We accept payments all major credit and debit cards such as Mastercard, VISA and Cash on Delivery.

Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal particulars.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

Shopping on the website is 100% safe. We are careful not to expose our customers to any problems or difficulties.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

FERANCHESCO offers a wide range of products to ensure we meet your skin’s specific needs. There are products available for every concern that will help you achieve glowing skin. You can visit the nearest Kiosk for a free consultation with our highly trained beauty aesthetic team. FERANCHESCO’s skin care technicians demonstrate each product, showing you the remarkable benefits that can be easily achieved with our specialized skin care regimen.

You’re not alone there. No one really seems to agree on what “hypoallergenic” means. When used to promote cosmetics or hygiene products, it usually suggests that the product causes fewer allergic reactions than you would expect from common products for the same use. But there’s no consensus on how products should be tested, or any standard definition of what the term means. We occasionally use the term “hypoallergenic” for products that have been specifically designed to minimize the risk of triggering allergic reactions. In particular, these products do not contain perfumes, or any substances that could knowingly cause skin sensitization. Apart from that, we pay attention for all our products to strictly limit components which could cause allergies, and our complaint statistics prove our efforts right.  

We care that the product reaches the customer in the best condition, but if the product is damaged due to our negligence in preserving it before it reaches you, please directly contact the customer assistance center and we will definitely solve the problem for you.

In principle, no. Our hygiene products don’t contain any substances that directly originate from animals. That would go against the spirit of care that’s at the core of what we do. We also don’t conduct animal testing on our products, except when legally required to do so. On the other hand, the supply chain for our products is complex, and although we believe the risk is small, we can’t absolutely guarantee that others in our supply chain haven’t come into contact with animal-based materials. 

You can contact the Customer Help Center and you will be answered to solve the problem as soon as possible.

There’s actually no official definition for this term. Usually, “dermatologically tested” suggests a product has been tested and proven safe for human skin. In reality, each company making this claim defines its own methods for testing. For FERANCHESCO it means the products or the product’s raw materials have passed dermal safety studies in human subjects and are safe for close contact with the skin.